Shipping Policy
Last Updated: June 16th, 2025
All products on the Marketpresent website are made-to-order, which means we begin production only after you place an order. Each item is custom-made specifically for you to ensure the highest quality.
Please note that shipping times are estimated and may be affected by factors outside of our control, such as weather conditions or customs delays. If you need your order by a specific date, please let us know, and we will do our best to accommodate your request.
Shipping carrier: USPS, DHL, EMS, FedEx, Local Post...
Production Time
To help you estimate when your order will be delivered, we’ve outlined the estimated production and shipping timeframes below for your reference.
| Product | Production Time (business days) |
|---|---|
| Clothing | 5 - 7 |
| Watch | 5 - 7 |
| Drinkware | 5 - 7 |
| Hand Bag | 5 - 7 |
| Shoes | 5 - 7 |
| Oven Mitt & Pot Holder | 5 - 7 |
| Others | 5 - 7 |
Shipping Time
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Country | Carrier | Shipping Time (business days) |
|---|---|---|
| USA | USPS / UPS / FedEx / DHL Ecommerce | 5 - 10 |
| EU | DHL / PostNL / Bpost / La Poste / Colis Privé / Correos / SDA | 10 - 15 |
| CA | Canada Post | 10 - 15 |
| AU | Australia Post | 10 - 15 |
| Others | UPS / FedEx / DHL International | 15 - 20 |
Shipping Fees
Below is a breakdown of our shipping fees. All charges are fixed and will not change under any circumstances.
| Weight (kg) | USA Shipping Fee (USD) | Non-U.S. Shipping Fee (USD) |
|---|---|---|
| 0.0001 - 1 | 5.99 | 5.99 |
| 1.0001 - 2 | 7.49 | 8.99 |
| 2.0001 - 3 | 8.99 | 11.99 |
| 3.0001 - 4 | 10.49 | 14.99 |
| 4.0001 - 5 | 11.99 | 17.99 |
| 5.0001 - 6 | 13.49 | 20.99 |
| 6.0001 or more | 14.99 | 23.99 |
Order Tracking
Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.
Please allow 3–5 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available, that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Incorrect Address
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any delays or non-delivery due to incorrect or incomplete address information provided by the customer.