Shipping Policy
Last Updated: November 23, 2025
All products on Marketpresent are made-to-order, meaning we begin production only after an order is placed. This ensures every item is custom-crafted with care and quality.
Estimated shipping times may vary depending on the destination country and external factors such as weather conditions, holidays, or customs inspections.
Where We Ship From: All orders are processed and shipped from our U.S. facilities and international logistics centers depending on product type and destination.
Primary carriers: USPS, UPS, FedEx, DHL eCommerce, Local Postal Partners
Production Time
Typical production time for each product category is as follows:
Most of our made-to-order products follow the same production workflow, so production times are generally consistent across categories.
| Product | Production Time (business days) |
|---|---|
| Clothing | 5 - 7 |
| Watch | 5 - 7 |
| Drinkware | 5 - 7 |
| Hand Bag | 5 - 7 |
| Shoes | 5 - 7 |
| Oven Mitt & Pot Holder | 5 - 7 |
| Ornament | 5 - 7 |
| Others | 5 - 7 |
Shipping Time
Estimated delivery times by destination:
| Country / Region | Carrier | Shipping Time (business days) |
|---|---|---|
| USA | USPS / UPS / FedEx / DHL Ecommerce | 5 - 10 |
| EU | DHL / PostNL / Bpost / La Poste / Colis Privé / Correos / SDA | 10 - 15 |
| CA | Canada Post | 10 - 15 |
| AU | Australia Post | 10 - 15 |
| Others | UPS / FedEx / DHL International | 15 - 20 |
Total Estimated Delivery Time
Your order’s total delivery time consists of two parts:
- Production Time – The time required to create your made-to-order item.
- Shipping Time – The time needed for the carrier to deliver your package.
Estimated Delivery Time = Production Time + Shipping Time
Shipping Fees
Shipping fees are calculated based on weight and destination. The rates listed below represent our current standard charges and may be adjusted if required due to carrier or regional changes.
| Weight (kg) | USA Shipping Fee (USD) | International Shipping Fee (USD) |
|---|---|---|
| 0.0001 - 1 | 5.99 | 5.99 |
| 1.0001 - 2 | 7.49 | 8.99 |
| 2.0001 - 3 | 8.99 | 11.99 |
| 3.0001 - 4 | 10.49 | 14.99 |
| 4.0001 - 5 | 11.99 | 17.99 |
| 5.0001 - 6 | 13.49 | 20.99 |
| 6.0001+ | 14.99 | 23.99 |
Order Tracking
After your order is shipped, you will receive tracking information via email. Please allow 3–5 days for the package to be scanned into the carrier’s system.
Some orders may ship in multiple parcels depending on availability or fulfillment location. In these cases, you will receive separate tracking numbers.
If your tracking shows no updates, it usually means the carrier has not processed the package yet. Tracking events will appear once it receives the first scan.
Customs, Duties & Taxes
International shipments may incur VAT, import taxes, or customs duties depending on your country’s regulations. These charges are not collected by us and must be handled by the customer when applicable.
Incorrect Address
Please verify all shipping details during checkout. Marketpresent is not responsible for delays or lost shipments caused by incorrect or incomplete address information.
Contact for Shipping Issues
- Email: support@marketpresent.com
- Phone: (+84) 794 544 783
- Support Hours: Monday – Friday, 8:00 a.m. – 8:00 p.m (GMT+7)