Frequently Asked Questions (FAQs)

Welcome to the FAQ section of MarketPresent.com! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries, please feel free to contact our customer support team at support@marketpresent.com. We are here to assist you.

1. General Questions

1.1 What is MarketPresent.com?

MarketPresent.com is your go-to e-commerce destination, catering to a wide range of personalized gifts for birthdays, celebrating African culture, and bringing joy to family gatherings. We curate a diverse collection of one-of-a-kind, custom items to elevate your special moments and make them truly memorable.

1.2 How can I contact customer support?

You can contact our customer support team by sending an email to support@marketpresent.com. We will try to answer your questions as soon as possible..

2. Ordering and Payment

2.1 How can I place an order?

To place an order, simply follow these steps:
  • Browse through our selection of t-shirts for birthdays.
  • Choose the desired size, color, and quantity of the t-shirt.
  • Click "Add to Cart" to add the item to your shopping cart.
  • Review the items in your cart and proceed to checkout.
  • Fill in the necessary shipping and payment information.
  • Double-check your order details and click "Place Order" to complete your purchase.

2.2 What payment methods do you accept?

Currently, we accept payments through Paypal, Visa, and MasterCard. Rest assured that all transactions are processed securely to protect your financial information.

2.3 Can I make changes to my order after it has been placed?

Once an order is placed, it immediately enters our fulfillment process to ensure timely delivery. Therefore, we cannot guarantee that changes can be made. However, if you need assistance, please contact our customer support team at support@marketpresent.com as soon as possible, and we will do our best to accommodate your request.

2.4 How to Know Your PayPal Payment Transaction is Secure?

We want to ensure that every PayPal transaction on our website takes place in a secure environment. PayPal, our exclusive payment method, employs robust security measures to protect your financial information. Here's how you can verify that your PayPal payment transaction is secure:
  • PayPal's Security Protocols: PayPal utilizes advanced security features, including 128-bit SSL security encryption, to safeguard your sensitive information during the payment process.
  • Secure Connection Indicator: When you initiate a PayPal payment, look for the padlock icon in the address bar or the bottom right of your web browser. This padlock symbolizes a secure connection between your device and PayPal's servers.
  • Direct Payment Handling: We do not store your credit card or bank account information after your order is complete. Instead, this information is submitted directly to PayPal for processing. This ensures that your financial data remains secure.
With PayPal, you can trust that every purchase you make through our website is conducted in a secure and protected environment. Your credit card or bank account information is handled with the utmost care and security.

3. Shipping and Delivery

3.1 How long will it take for my order to arrive?

For detailed information on estimated delivery times, please refer to our Shipping Policy page: https://marketpresent.com/pages/shipping-policy.

3.2 Do you provide tracking information for orders?

Yes, we provide tracking information for all orders to ensure you have visibility into your purchase's delivery progress. Here's how it works:
  • Tracking Email: Once your order is shipped, we will promptly send you an email containing your tracking details. This email will include a tracking number that you can use to monitor the status and location of your package.
  • Estimated Tracking Availability: You can expect to receive your tracking number from the carrier within 3-5 business days after placing your order. This timeframe allows for order producing and the initiation of the shipping process.
By providing tracking information and regular updates, we aim to enhance your shopping experience and offer transparency regarding the status of your order. If you have any further questions or need assistance with tracking, feel free to contact our customer support team at support@marketpresent.com.

3.3 What should I do if my order hasn't arrived within the estimated timeframe?

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at support@marketpresent.com. We will investigate the issue and provide you with an update as soon as possible.

4. Returns and Refunds

4.1 What is your return policy?

We value your satisfaction and offer a comprehensive Return and Refund Policy. For detailed information on eligibility, procedures, and any exceptions, please visit our Return & Refund Policy page at:Β https://marketpresent.com/pages/return-refund-policy.

4.2 How can I initiate a return?

To initiate a return, please contact our customer support team at support@marketpresent.com within 14 days from the date of purchase. Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.

4.3 When can I expect my refund?

Once we receive the returned t-shirt and verify its condition, we will process your refund. The refund will be issued using the original payment method you used during the purchase.
Please note that it usually takes up to 5 business daysΒ for the refund to be processed and reflected in your account, depending on your financial institution. The exact timing may vary and is subject to your bank or payment provider's policies and processing times.
For more details about our refund policy, please visit our Return & Refund Policy, see:Β https://marketpresent.com/pages/return-refund-policy

5. Product Information

5.1 Can I see a size chart for your t-shirts?

Certainly! To find the appropriate size for your t-shirt, refer to our size chart, which can be found on each product page. The size chart provides detailed measurements to help you choose the right fit. If you have any further questions about sizing, please don't hesitate to contact our customer support team.

5.2 What materials are used for your t-shirts?

At Marketpresent, we are committed to using high-quality materials to ensure comfort and durability for our t-shirts. Specifically, all our t-shirts are made with heavyweight 100% cotton fabric.
Fabric Material: Our custom t-shirts are crafted from premium heavyweight 100% cotton fabric, providing a luxurious feel on your skin.
We take pride in delivering quality and comfort in our custom t-shirts, and we are pleased to offer products that combine both style and durability.

Contact Us

If you have any questions about Marketpresent, please contact us at:
  • Email: support@marketpresent.com
  • Phone: +84 794 544 783
  • Vietnam Address: 880Β Lac Long Quan St,Β WardΒ 8,Β Tan Binh,Β Ho Chi Minh, 70000, Vietnam
  • USA Address: 1942 Broadway Ste 314C, Boulder Colorado 80302, United States
  • Support Time: Monday through Friday, 8:00 a.m. through 8:00 p.m. (EST).
Thank you for choosing MarketPresent.com! We appreciate your business and look forward to providing you with high-quality t-shirts for birthdays and exceptional customer service.