Frequently Asked Questions (FAQs)

Last Updated: September 3rd, 2024.

Welcome to the FAQ section of MarketPresent.com! Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers. If you have any additional inquiries, please feel free to contact our customer support team at support@marketpresent.com. We are here to assist you.

1. General Questions

1.1 What is MarketPresent.com?

MarketPresent.com is your go-to e-commerce destination, catering to a wide range of personalized gifts, celebrating African culture, and bringing joy to family gatherings.

1.2 How can I contact customer support?

You can contact our customer support team by emailing support@marketpresent.com. We will respond as quickly as possible.

2. Ordering and Payment

2.1 How can I place an order?

  • Choose the product you want to purchase.
  • Select your preferred size, color, etc.
  • Personalize the product according to instructions.
  • Click "Add to Cart".
  • Review your cart and proceed to checkout.
  • Enter shipping and payment information.
  • Confirm and place your order.

2.2 What payment methods do you accept?

We accept Paypal, Visa, and MasterCard. All transactions are securely processed.

2.3 Can I make changes to my order after it has been placed?

Orders enter fulfillment immediately. Contact us at support@marketpresent.com ASAP if you need changes. We’ll try our best to help.

2.4 How to Know Your PayPal Payment Transaction is Secure?

  • PayPal Security: 128-bit SSL encryption protects your information.
  • Secure Indicators: Look for the padlock icon in your browser.
  • Privacy: We do not store credit card/bank info. PayPal handles payment processing securely.

PayPal ensures your transactions are secure and protected.

3. Shipping and Delivery

3.1 How long will it take for my order to arrive?

See our Shipping Policy: https://marketpresent.com/pages/shipping-policy

3.2 Do you provide tracking information?

  • Email: You’ll receive tracking details once your order ships.
  • Timing: Expect tracking numbers within 3–5 business days.

3.3 What if my order hasn’t arrived?

Contact support@marketpresent.com if your order is late. We’ll investigate and update you promptly.

4. Returns and Refunds

4.1 What is your return policy?

Visit our policy page: https://marketpresent.com/pages/return-refund-policy

4.2 How can I initiate a return?

Contact support@marketpresent.com within 14 days. Include your order number and reason for return.

4.3 When can I expect my refund?

Refunds are processed within 5 business days after we verify returned items. Timelines vary by bank/payment provider.

Contact Us

  • Email: support@marketpresent.com
  • Phone: +84 794 544 783
  • Business Office: 880 Lac Long Quan St, Ward 8, Tan Binh, Ho Chi Minh, 70000, Vietnam
  • US Warehouse: 1942 Broadway Ste 314C, Boulder Colorado 80302, United States
  • Support Time: Mon–Fri, 8:00 a.m.–8:00 p.m. (EST)

Thank you for choosing MarketPresent.com!