How We Deliver Your Preview Design

Welcome! We're thrilled that you're interested in unique designs on our POD products from our business.

All designs on our website are crafted by our team of talented designers. Recognizing the diverse customization needs of our customers, we've implemented a preview design policy to help you get the most beautiful and satisfactory designs.

Our Design Process

Our designers are here to consult and tailor your product to perfection. They can provide guidance and make adjustments to ensure your product is exactly how you envision it.

Preview Design Guidelines

Here are some important notes regarding preview designs for customers shopping on our website:

• Delivery Time: Your personalized design preview will typically be sent to your email within 1–2 business days after placing your order. In urgent cases, we may also send it via iMessage (if available). Please check your email regularly to avoid missing your preview.
• Design Consultation: We are committed to creating a design you truly love. Our designers will adjust brightness, contrast, text, and layout as many times as needed — until you approve the final version. Your satisfaction is our top priority.
• Feedback Window: Once you receive the preview, please respond within 12 hours. If we do not receive feedback within this window, we will consider the design approved and proceed with production. No further changes can be made after this point.

4. Order Cancellation Policy for Personalized Products

Orders for personalized products can be canceled within 4 hours of purchase. After this period, our design team will begin working on your custom product. Because this involves manual design work and preparation for production, the order can no longer be canceled or refunded after this time.

In rare cases where your design request is too complex or technically unachievable, we reserve the right to cancel the order and issue a full refund. This helps ensure we only deliver high-quality and feasible designs.

If your final product arrives damaged, contains errors, or differs significantly from the approved design, we’re here to help. You may be eligible for a free replacement or full refund.

For complete details, please visit our Refund & Return Policy.

FAQs about Preview Design:

Question 1: Does the 1-2 days preview design time delay the overall delivery time for customers?

Answer: Typically, for Print-on-Demand (POD) products, the production time, including the time it takes to receive your preview design, is outlined in our Shipping Policy. This time frame considers both production and preview design. If you require extensive or complex edits, the time may extend slightly.

Question 2: Can customers submit a different image after reviewing the preview design?

Answer: Absolutely! We're here to accommodate your needs. You can change the image after reviewing the preview design. We understand that preferences may evolve, and we want to ensure you're satisfied with the final product.

Question 3: How will you use the data provided by us?

Answer: We are committed to protecting all the information you provide. Your data will be used solely for the purpose of fulfilling the selected product or service. After your order has been completed and delivered, your personal information will be stored in our system for up to 30 days to support any potential after-sales requests, and will then be permanently deleted—unless you request otherwise. We respect your privacy and strictly adhere to data protection principles.

For more details on how we handle and safeguard personal information, you can refer to our Personalized Policy available on our website.

Contact Us

Feel free to contact us if you have any questions or concerns regarding the preview design process. We're here to ensure you get the perfect, personalized product you desire!